Editing articles in the knowledge base

Guide admins can edit any articles. Agents can edit existing articles where they have management permissions. Agent privileges for existing articles vary depending on their management permissions. See the complete list of agent privileges for existing, published articles.

Saving edits for an existing published article as a work in progress is only available on Guide Enterprise.

There are some article updates that you can make on multiple articles in bulk. For more information, see Updating knowledge base articles in bulk.

To open an article in edit mode

• In your help center, navigate to the article you want to edit, then click Edit article in the top menu bar.

  

• In Guide Admin, click the Manage articles () icon in the sidebar, search for the article, then click the title to open it.
• In Guide Admin, click the Arrange content () icon in the sidebar, navigate to the article, then click the options menu at the end of the title and select Edit article.